Consumer Rights in Christmas and New Year Shopping The values displayed in the windows…

Overview

Consumer Rights in Christmas and New Year Shopping The values displayed in the windows must be visible and clear to the public. In addition, establishments must inform the spot and forward prices of goods. It is essential to check whether the price charged is the same as the advertised one, as retailers are obliged to comply with the values displayed in windows, shelves and advertisements. When purchasing via the internet, telephone or catalogue, the consumer has the right to withdraw within seven days, with a full refund of the amount paid, including shipping. All stores are obliged to exchange or repair defective products. However, the Consumer Protection Code does not impose the obligation to exchange products just because the consumer is unhappy with the color, model or size. Exchanges offered by stores are a courtesy to the customer, not an obligation. In cases of defective products, the company has 30 days to resolve the problem. After this period, the consumer can choose to exchange for an equivalent product, purchase another of the same value or request a refund. Every consumer has the right to check the functioning of electronic products at the place of purchase. Before purchasing, it is recommended to request the invoice and check the warranty. By law, the minimum guarantee for movable assets is 90 days and for immovable assets it is 180 days. Stores that have parking are responsible for damage to vehicles and theft of objects inside vehicles. Therefore, stores must compensate harmed customers.

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Official Sources

• https://www.planalto.gov.br/ccivil_03/leis/l8078compilado.htm

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