The consumer has the right to receive the service he or she has contracted for.

Overview

The consumer has the right to receive the service he or she has contracted for. If he identifies flaws in the provision of the service, his rights are guaranteed by the Consumer Protection Code. The famous “touch-up” should only be charged if it is expected, such as in areas that are more difficult to tattoo, or if the consumer has not followed the care advised by the professional during the healing phase. The law establishes that, if the tattoo presents problems such as flaws in the line, colors different from those chosen, errors in the design or any other defect that compromises the expected result, the client may demand, at their option, the re-execution of the service at no additional cost, a refund of the amount paid or a proportional reduction in the price. Furthermore, the new tattoo may also be carried out by another trained professional, with the original supplier being responsible for the costs. First, talk to your tattoo artist to try to resolve the situation as smoothly as possible. The consumer has 90 days to complain about apparent problems with the tattoo, counting from the end of the service. If the complaint is denied by the professional or studio, the client can seek their rights from PROCON or even take legal action to obtain compensation.

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Official Sources

• https://www.planalto.gov.br/ccivil_03/leis/l8078compilado.htm

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